Question 1

What is Balithings?

Accepted Answer

Balithings is a Bali-based export business founded by young Balinese who are committed to preserving traditional arts and craftsmanship. We work directly with local artisans to bring authentic Balinese wood carving, handicrafts, paintings, mirrors, and furniture to international markets.

Question 2

Where are your products made?

Accepted Answer

All Balithings products are handcrafted in Bali, Indonesia. We collaborate with artisans from villages known for their craftsmanship, including Sukawati, Kamasan, and surrounding regions.

Question 3

Do you work directly with artisans?

Accepted Answer

Yes. We work directly with local craftsmen and artists without intermediaries. This allows us to ensure fair compensation, consistent quality, and preservation of traditional techniques.

Question 4

Are your products handmade?

Accepted Answer

Yes. All of our products are handmade using traditional techniques. Small variations in color, carving, and texture are natural and part of the authenticity of handcrafted items.

Question 5

What materials do you use?

Accepted Answer

We make sure the artisans use carefully selected materials such as teak wood, acacia, rattan, stone, glass, canvas, and other resources depending on the product category.

Question 6

Can you do visualization design for specific purposes?

Accepted Answer

Yes. As our purpose is to be your consultant regarding the things that you want to achieve, we can surely make recommendations of craft for the vibe, ambience, and looks you want to create. Ultimately we do custom design, so at the end of the day it is your creation.

Question 7

Can you customize designs?

Accepted Answer

Yes. We offer customization for selected products, including furniture, wood carvings, and mirrors. Customization options may include size, material, carving design, and finishing.

Question 8

Do you produce in large quantities?

Accepted Answer

For now we only accommodate orders in combinable item total volume of 1 m³ or more including the packaging to comply with our export regulation. Large orders are more than welcome since they will exceed the production threshold.

Question 9

Do you ship internationally?

Accepted Answer

Yes. We export our products worldwide, including to the United States, Europe, Australia, and other regions.

Question 10

How are products shipped?

Accepted Answer

Shipping is arranged via sea freight and will comply with the customs requirement of the end port regulation. All items are carefully packed to ensure safe international transport.

Question 11

Who handles export documentation?

Accepted Answer

Balithings handles Indonesian export documentation, including commercial invoices, packing lists, and export clearance. Import clearance in the destination country is typically handled by the buyer or their customs agent unless otherwise agreed.

Question 12

Are customs duties and taxes included in the price?

Accepted Answer

Unless agreed otherwise, prices do not include import duties, taxes, or customs fees in the destination country. These charges are the responsibility of the importer and will be handled by their customs agent.

Question 13

What happens if items are damaged during shipping?

Accepted Answer

We pack items carefully for export. If damage occurs during transit, we will assist in providing documentation needed for insurance or claims.

Question 14

What payment methods do you accept?

Accepted Answer

We accept international bank transfers and Zelle for United States. Other payment methods such as letter of credit may be available upon request for repeat or long-term partners.

Question 15

Do you require a deposit?

Accepted Answer

Yes. We typically require 50% deposit before production begins, with the balance paid prior to shipment.

Question 16

Are your prices negotiable?

Accepted Answer

Our pricing reflects fair artisan wages, material quality, and handcrafting time. We may offer adjusted pricing for bulk or long-term orders.

Question 17

How do you ensure product quality?

Accepted Answer

Each product is inspected before shipment. We check materials, craftsmanship, finishing, and packaging to meet export standards.

Question 18

Do your wood products comply with international regulations?

Accepted Answer

Yes. We use legally sourced wood and comply with applicable export requirements. For certain products, additional documentation may be provided upon request.

Question 19

What is your production lead time?

Accepted Answer

Lead time varies depending on the product and order size. Small items may take a few weeks, while custom furniture or large orders may require longer production time.

Question 20

How do I place an order?

Accepted Answer

You can contact us through our website, email, or direct inquiry. We will guide you through product selection, pricing, production, and shipping.

Question 21

Do you work with wholesalers or retailers?

Accepted Answer

Yes. We welcome partnerships with wholesalers, retailers, interior designers, galleries, and hospitality businesses.

Question 22

Can you develop exclusive designs?

Accepted Answer

Yes. We can work on exclusive or private-label designs for long-term partners.

Frequently Asked Questions

About Balithings

Products & Craftsmanship

Export & Shipping

Payment & Pricing

Quality & Compliance

Lead Time & Orders

Partnership & Wholesale

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